Context as a Service
Your people — and their agents — hunt for context all day.
Deliver it instead.
Workers used to go get their context — pulled by hand from a dozen systems, hopefully still current when it mattered. Two things broke that model: decisive moments don't happen at a desk, and agents can't hunt the way people do.
How context arrives is changing
Dashboards and reports were built for the old model — a place to go look. The future isn't a better place to look. It's context that arrives.
Now a new kind of worker is arriving, and it's being built in two ways.
The agent takes the task.
Built to do what a person did. It inherits everything that person gathered by hand.
The agent needs the human's context.
The agent informs the human.
Built to put the smallest useful piece of information in front of the right eyes at the right time: the text to the engineer before Monday's site visit.
The agent is only as trusted as its context.
And the order matters. People without trusted context struggle — but their judgment carries them through. An agent without it just runs off the rails. Curate the context first; then the mechanical work offloads safely. The agents get rebuilt every year as models improve. The context is the part you keep.
Six attributes
What good context looks like.
Trusted.
Every fact traceable to its evidence. "How do you know that?" always has an answer.
Curated.
The right facts, not all the facts. Someone accountable chose.
Versioned.
Knowledge changes. See what changed, when, and what depended on it.
Permissioned.
What each worker is allowed to see — and should see, right now.
Timely.
Delivered at the moment of use, not discovered after the decision.
At scale.
Machine-readable and queryable. A thousand agents can draw on it at once.
The strategic asset
For a whole class of companies, the business is the knowledge.
How to win the work, and how to do it well. Today that lives in the heads of senior people, and it walks out the door when they do. Now it can be put to work for your people and their agents at once — an asset the company itself holds, yours on any model.